Delivery Information

Order & Delivery process

All orders are made or cut to order. Once your order is processed it then goes into the manufacturing queue.

We work as hard as we can to keep the manufacturing queue to a minimum.

Please note that all shipping prices are for Postage and Packaging. We make every best effort to ensure that all products are packaged as well as possible. Postage and package costs include but is not limited to packaging materials, postage costs and labour.

PLEASE NOTE – HANDMADE PRODUCTS MAY TAKE UP TO TWO WEEKS TO BE MANUFACTURED.

Standard Courier

Our Standard Courier delivery option is available for most of our products. This is our standard delivery method. Your order will be added to the manufacturing que and shipped via courier.

Our Standard Courier shipping method costs £7.80 on orders weighing up to 30kgs. It is available for UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE.

All shipping is 3-5 working days

Royal Mail

We offer a Royal Mail delivery option on most products that weigh under 2kgs. We are unable to provide any tracking information for this as this is sent via a 3 – 5 working day system.

Free Shipping

We offer free shipping on a variety of products. Free Shipping option is only available to UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE. However, if your items weigh under 2kg’s then this will be sent via 3-5 working day post.

Pick Up In Store

If you select pick up in store, we assume that you are collecting your order from our factory in Sunderland. Please call us to arrange a time of collection, so we can have your products ready for your arrival.

RopeServices UK
The Ropeworks,
2 Market Place Industrial Estate,
Houghton Le Spring,
Sunderland,
DH5 8AW

Pallet Delivery

If your length of rope weighs over 30kg’s, a Pallet Delivery charge will be added. If you would prefer not to pay for a pallet, we could either cut your rope down so it can fit into boxes weighing under 30kg’s, or you can collect this from our factory.

Pallet delivery option is only available to UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE.

Scottish Highlands – Zone C

Delivery to Scottish Highlands is at an extra cost as this is out of our courier’s normal route.

Zone C Postcodes – KA, PA, PH, AB,

Scottish Highlands – Zone D

Delivery to Scottish Highlands is at an extra cost as this is out of our courier’s normal route.

Zone D Postcodes – HS, IV, KW

Ireland

Delivery to Ireland is at an extra cost as this is out of our courier’s normal route. Please make sure that you select the correct territory.

Northern Ireland

Delivery to Northern Ireland is at an extra cost as this is out of our courier’s normal route.  Please make sure that you select the correct territory.

Europe – Zone 1 (4-6 Working Days)

We are now shipping to the following countries for a single consignment of one parcel up to 30kg in weight.

Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Switzerland, Netherlands.

WE HAVE CURRENTLY SUSPENDED DELIVERIES TO EUROPE

Europe – Zone 2 (6-8 Working Days)

We are now shipping to the following countries for a single consignment of one parcel up to 30kg in weight.

Finland, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia, Spain and Sweden

WE HAVE CURRENTLY SUSPENDED DELIVERIES TO EUROPE

USA – Shipping

0kg – 10kg – £50

10kg – 29kg – £100

29kg and over – please contact us

World Wide Shipping

We are making every effort to add worldwide shipping to our website. At the moment this can only be done by placing your order over the telephone or by email. Please contact us if you would like delivery to any part of the world not mentioned above.